Q: What are the time and material rates for service on a printer?
A: During normal business hours, $129 per hour for depot labor plus the cost of any spare parts used. A charge of $125 per hour w/2 hour min + parts for on-site time, materials, and labor is applicable within 50 miles of a American Barcode and RFID Service office location.
Q: What are the time and material rates for service on a printer?
A: During normal business hours, $129 per hour for depot labor plus the cost of any spare parts used. A charge of $125 per hour w/2 hour min + parts for on-site time, materials, and labor is applicable within 50 miles of a American Barcode and RFID Service office location.
Q: How long will it take for a service representative to call us back about our problem?
A: Approximately one hour during regular business hours.
Q: Why do you need the product serial number?
A: American Barcode and RFID Service 's automated dispatching system brings up all of the company information, and details of the maintenance contract are linked to the equipment serial number.
Q: Where can I find my model and serial number for the printer?
A: Usually, the manufacturer attaches an identification tag on the back of the printer by the power cord or sometimes under the top cover.
Q: Do you have a technician in my area that works on printers?
A: American Barcode and RFID Service has service technicians nationwide.
Q: How may I obtain a service contract?
A: American Barcode and RFID Service offers service contracts on a large variety of printers and scanning equipment. We have service sales representatives nationwide who can develop a service program to meet your specific business needs. Call 1-800-274-0324.
Q: Does American Barcode and RFID Service sell spare parts?
A: Yes, American Barcode and RFID Service does sell spare parts, both internal and external, both new and refurbished. i.e. Power supplies, batteries, printheads, printer options, cables, platen rollers.
